Shipping Policy for Bape Hoodies US

At Bape Hoodies US, we are committed to providing a smooth and efficient shopping experience for our customers. This shipping policy outlines the terms and conditions that govern the shipping of products purchased from our online store. By placing an order with us, you agree to the following terms.

1. Order Processing Time

We strive to process all orders promptly. Upon receiving your order, we will begin the processing and fulfillment stages. Our typical processing time is between 1-3 business days, depending on product availability and the volume of orders we receive. During peak seasons such as holidays or special promotions, processing times may extend to 3-5 business days.

Please note that processing time is separate from shipping time. The total delivery time for your order will include both processing and shipping.

2. Shipping Rates and Delivery Estimates

We offer various shipping options to meet your needs. Shipping rates will be calculated at checkout based on the delivery destination, the shipping method selected, and the total weight of the package. These rates are subject to change based on carrier pricing updates.

• Standard Shipping: Typically arrives within 7-14 business days after processing.
• Expedited Shipping: Available for faster delivery, typically arriving within 3-7 business days after processing.
• Free Shipping: On orders over a specified amount (as indicated during checkout), we offer free standard shipping. The estimated delivery time for free shipping is the same as standard shipping.

Please note that delivery times are estimates and not guaranteed. While we make every effort to ensure your package arrives on time, delays may occur due to unforeseen circumstances such as inclement weather, customs delays, or carrier issues. We are not responsible for delays caused by these external factors.

3. International Shipping

We proudly ship to most countries worldwide. International shipping costs and delivery times will vary based on the destination country. International customers are responsible for any additional fees such as customs duties, taxes, or import fees that may apply upon arrival in the destination country. We recommend checking with your local customs office for more information on potential charges.

Please note that delivery times for international orders can range from 10-20 business days, depending on the destination and shipping method selected.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. This number allows you to monitor the status of your shipment in real time. Please allow up to 24 hours for the tracking information to update after you receive the email.

If you do not receive a tracking number within the processing time frame, or if you have any issues tracking your package, please contact our customer support team at support@bapehoodiesus.shop, and we will be happy to assist you.

5. Address Accuracy and Changes

To ensure timely delivery of your order, please double-check that all shipping information, including your address and contact details, is correct when placing your order. Bape Hoodies US is not responsible for delayed or missed deliveries due to incorrect or incomplete shipping information provided by the customer.

If you realize that you have made a mistake after placing your order, please contact us immediately. While we will do our best to accommodate address changes, we cannot guarantee that changes can be made once the order has been processed or shipped.

6. Lost, Stolen, or Damaged Packages

In the unfortunate event that your package is lost, stolen, or damaged during transit, we encourage you to reach out to us as soon as possible. For lost or stolen packages, we may request that you file a claim with the carrier. We will work with you and the carrier to resolve the issue to the best of our ability.

If your package arrives damaged, please retain all packaging materials and take photos of the damage. Contact our customer service team within 48 hours of receiving the damaged package, and we will assist you in processing a return or replacement.

7. Shipping Restrictions

At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations. If your shipping address falls into one of these categories, please provide an alternative address during checkout.

8. COVID-19 and Shipping Delays

Please be aware that due to the ongoing COVID-19 pandemic, some deliveries may experience delays. While we are working closely with our shipping partners to minimize these delays, we appreciate your patience and understanding during this time.

9. Contact Us

If you have any questions or concerns regarding our shipping policy, feel free to contact us at support@bapehoodiesus.shop. Our customer service team is available to assist you Monday through Friday, from 9 AM to 6 PM (EST).