Refund and Returns Policy For Bapehoodiesus.shop
At Bape Hoodies US, we are committed to providing top-quality products and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the terms and conditions for returning or exchanging products. Please read the following policy carefully to understand your rights and how to proceed with a return or refund request.
Returns
Our policy lasts for 30 days from the date of delivery. If 30 days have gone by since your item was delivered, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. The item must also have the original tags attached. We reserve the right to refuse returns that do not meet these criteria.
Non-returnable Items
Certain types of products are not eligible for return. These include:
- Sale items or products purchased with a discount code.
- Gift cards.
- Custom-made or personalized items.
Additionally, any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund or exchange.
How to Initiate a Return
To start a return, please contact our customer service team at [insert email or phone number]. Provide your order number, details of the product, and the reason for the return. Our team will review your request and provide instructions on how to return the item to us.
Please note, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For returns within the United States, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without proof of shipment.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective or damaged item for the same product, please contact us within 7 days of receiving the item at [insert email or phone number] with photos showing the damage. Once we approve the exchange, you will be instructed on how to send the defective product back to us.
If you wish to exchange your item for a different size or color, please follow the return process outlined above. Once we receive the original item, we will process a new order for the exchange. Please note that exchanges are subject to stock availability.
Refunds
Once your return is received and inspected, we will notify you by email. If your return is approved, we will process your refund, and a credit will automatically be applied to your original method of payment. Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.
Please note that original shipping costs are non-refundable. If your order included free shipping, a flat rate of $X (insert amount) will be deducted from your refund to cover the original shipping cost.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, first check with your bank or credit card company. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [insert email].
Order Cancellations
You may cancel your order within 24 hours of placing it for a full refund. After this time, if your order has already been processed or shipped, it cannot be canceled, and you will need to follow the return process once you receive your items.
Return Shipping Address
Please return your items to the following address:
[Insert return address here]
Bape Hoodies US
[City, State, Zip Code]
International Orders
Customers outside the United States are also eligible for returns, but international return shipping costs are the responsibility of the buyer. Refunds will only cover the cost of the item(s) purchased, not the original shipping fees. We are not responsible for customs duties, taxes, or fees on international returns.
Contact Us
If you have any questions regarding this Refund and Returns Policy, please don’t hesitate to contact our customer support team at:
Email: [Support@bapehoodiesus.shop]
We aim to respond to all inquiries within 24-48 hours.